Troubleshooting: Managing connections

BARR/RJE

This topic contains solutions to common problems that you might experience when managing BARR/RJE connections.

See also:

Simultaneous RJE workstations cannot connect to the host

Cause: Duplicate host definition information (JES, VTAM, and NCP) is entered in the RJE Configuration Utility tabs. The host will not allow two RJE devices to connect concurrently with the same remote name. For example, two computers using RMT9999 (the default setting) cannot log on to the host at the same time. The computers might be able to connect, just not at the same time. Depending on the connection type, the PUs Acronym for Physical Unit. In SNA, software responsible for managing the resources of a node, such as data links. A PU supports a connection to the host (SSCP) for gathering network management statistics. and LUs Acronym for Logical Unit. In an IBM SNA network, a point denoting the beginning or end of a communications session. may also need to be unique.

Solution: Verify the following parameters.

BARR/RJE cannot connect to the host using SDLC

Cause: A conflict exists between the SDLC link service configured for the SNA gateway and the SDLC link service configured in BARR/RJE. The SNA gateway is using an older version of the BARR/SYNC driver. The Barr Enterprise Print Server software updated this driver during installation, but the system has not been restarted.

Solution: Restart the computer.

LOGON failed displays on the RJE Console

Solution 1

Cause: The APPLID, LOGMODE, REMOTE NAME, or PASSWORD parameters are entered incorrectly on the RJE Description tab.

Solution: Verify the parameters are entered correctly on the RJE Description tab.

RJE Description Tab

Solution 2

Cause: A host-based security package is intercepting and rejecting the BARR/RJE log on attempt.

Solution: Ask the host programmer to check for a host-based security program that is not authorizing the BARR/RJE log on attempt.

Solution 3

Cause: There are no available SNA lines for log on between VTAM and JES. This message might appear when VTAM is overloaded, when there are no active lines, or when JES is inactive.

Solution: Ask the host programmer to verify that there are available SNA communication lines between VTAM and JES. The communication lines must be active and in a connectable state.

Solution 4

Cause: In the JES2PARM, the host parameter TPDEF SESSIONS is set too low. The TPDEF SESSIONS value must not be set below 100.

Solution: Ask the host programmer to verify the TPDEF SESSIONS parameter. The recommended value is 120.

The host is prompting for log on and the Status is Link active

Cause: The host connection is configured for a formatted log on, but the RJE connection is not configured for a formatted log on.

Solution: Verify with the host programmer that the RJE logon type should be set to Formatted. If so, complete the following steps to set the logon type to Formatted. 

  1. Open the RJE Configuration Utility.

  2. Select the appropriate RJE connection, and click Modify. The Connection Properties dialog box displays.

  3. Select the RJE Description tab.

    RJE Description Tab

  4. From the Logon type drop-down list, select Formatted.

  5. Click OK, and then click Close. The RJE Configuration Utility window closes.

  6. Connect to the host.

Barr software does not disconnect and exit automatically

Cause: Setting devices to a Hold status in the Spool Window causes data to remain in the buffer, which can prevent the Barr software from disconnecting. The software was designed to verify that the buffer is clear and that there is no activity with the host.

Solution: Complete the following steps to make sure that disconnect settings are correct.

  1. Open the RJE Configuration Utility.

  2. Select the appropriate connection and click Modify. The Connection Properties dialog box displays.

  3. On the Connection Control tab, verify Disconnect if idle for is selected and set to 0 Seconds.

  1. Click OK, and then click Close.

Troubleshooting BARR/RJE 802.2 network problems

Cause: Potential causes of BARR/RJE 802.2 problems:

Solution: To troubleshoot the cause of the BARR/RJE 802.2 problem, you will need to perform the following diagnostics. If necessary, modify trace settings on the Trace tab. 

If necessary, the host programmer can send the diagnostic files to Barr Technical Support.

See also: Locating diagnostic files

LUs go inactive soon after startup

Cause: The SELECT parameter in the JES2 remote device definition statement on the host has associated an invalid remote device with a BARR/RJE device. Each remote device is defined on the host in JES2 with a definition statement (that is, RMTnnnn.PRi, RMTnnnn.PUi, RMTnnnn.RDi). The SELECT parameter associates the remote device with the BARR/RJE device.

The SELECT=PRINTi parameter, on the RMTnnnn.PRi statement associates the PRINTi remote printer with the BARR/RJE printer PRi, where i is the number of the printer.

If the device number indicated by PRINTi lies beyond the maximum number of devices defined either in the remote definition on the host or in the Barr software on the RJE Description tab, the Barr software will reject the BEGIN statement for the invalid remote device. When the remote is started, the LUs will start and HASP200 will be displayed. Then, HASP094 is received, one LU at a time, until all LUs go inactive.

Each JES2 remote definition statement (RMTnnnn) on the host contains parameters (NUMPR, NUMPU, NUMRD) indicating the number of RJE devices that are defined for that remote. Click Remote Definition on the RJE Configuration Utility's RJE Description tab to view the remote's source statements. The parameters for printers, punches, and readers in the Barr software must match the ones for the remote.

Solution: A short-term solution is to make the RJE devices number match the remote device number specified in the host's remote device definition statement's SELECT parameter. On the RJE Configuration Utility's RJE Description tab, from the drop-down lists for Printers, Punches, and Readers, select the appropriate values.

The long-term solution is to ask the host programmer to correct the device number in the JES2 remote device definition statement's SELECT= parameter.

Unable to list remote connections

Solution 1

Cause: The BARR RJE service could not be detected.

Solution: Verify that the remote computer is turned on and that the BARR/RJE software has been installed.

Solution 2

Cause: You have not been assigned the appropriate rights on the computer to which you are trying to connect.

Solution (RJE Configuration Utility): Verify that you are a member of the local Administrators group. If you have been assigned the Configure - RJE user access right on the computer to which you are trying to connect, but are not a member of the Administrators group, the RJE Configuration Utility will operate in read-only mode.

Solution (other BARR/RJE utilities): Complete the following steps to assign DCOM custom access and custom launch permissions on the remote computer.

  1. From the taskbar of the remote computer, click Start | Run. The Run dialog box displays.

  2. In the Open box, type dcomcnfg, and then click OK to run the DCOM Configuration Properties program.

  3. From the Applications tab, select BARR RJE, and then click Properties.

  4. From the Security tab, configure the custom access and custom launch permissions.

  1. Select Use custom access permissions, and then click Edit. The Registry Value Permissions dialog box displays.

  2. Click Add. The Add Users and Groups dialog box displays.

  3. From the List Names From drop-down list, select the domain or workgroup where the computer is located.

  4. From the Names scroll box, select the users who want to run BARR/RJE remotely, and then click Add.

  5. Click OK twice to return to the Security tab.

  6. Repeat these steps for the Use custom launch permissions option.

  1. Click OK several times to exit.