If you contact Technical Support by fax, e-mail, or the Web site support page, please include the hardware serial number and software version number in your correspondence. The software version number and hardware serial numbers are located in several places. An analyst may also request a list of your installed and licensed Barr software and hardware.
Select one of the following links to identify Barr components.
It is helpful to know the software version you are using and to know which components are installed and licensed.
There are two ways to obtain the software version number.
Once Barr Enterprise Print Server has been installed, open the Spool Window, and on the menu bar, select Help | About Spool Window. The serial number for both the hardware and the software displays in this window.
Use Windows Explorer to navigate to the folder where you installed the Barr software. The default folder is \\Program Files\Barr\Spooler\Exe, unless an alternate path was specified during installation. Right-click the Spoolui.exe program file name, and then select Properties. Select the Version tab and note the File version number. The Barr Technical Support analyst might request version numbers for additional program files.
A list of the installed software modules is located on the Components dialog box. Complete the following steps to view a list of the installed software modules.
Open the Spool Window.
On the menu bar, select Help | About Spool Window.
Click Components.
A list of the installed
products will display on the Software
tab. 
A list of the licensed software modules is located on the Components dialog box. Complete the following steps to view a list of the licensed software modules.
Open the Spool Window.
On the menu bar, select Help | About Spool Window.
Click Components.
A list of the licensed
products will display on the Software
tab.
It is helpful to know the serial number for the hardware key you are using and to know what hardware adapter is installed.
There are two ways to obtain the hardware key A small device used for software protection that plugs into the computer's input/output port. serial number.
From the blue sticker on the hardware key attached to the parallel port or USB port on the back of the computer.
Once Barr Enterprise Print Server has been installed, open the Spool Window, and on the menu bar, select Help | About Spool Window. The serial number for both the hardware and the software displays in this window.
If you purchased an optional Barr adapter, you can obtain the adapter serial number from any of the following places:
Blue sticker on the adapter edge, visible from the rear of the computer.
Back of the adapter, where it is handwritten in permanent ink.
Blue sticker on the adapter box.
A list of the installed hardware and the hardware's serial number and revision number is located on the Components dialog box. Complete the following steps to view a list of the installed hardware adapters.
Open the Spool Window.
On the menu bar, select Help | About Spool Window.
Click Components.
A list of the installed
hardware adapters will display on the Hardware
tab.
